US Airways to Implement New Services to Improve Efficiency and Customer Service

In a move that is intended to enhance their operation, major airline carrier US Airways has selected defense and security company Saab AB subsidiary Saab Sensis Corporation’s Aerobahn® airport surface management system for use at its three hubs located at the Charlotte-Douglas (CLT), Philadelphia (PHL) and Phoenix Sky Harbor International Airports (PHX).

According to the vendor, the Saab Sensis Aerobahn solution will provide US Airways with precise, real-time visibility of all ground operations with a suite of tools that is designed to improve operational efficiency, reliability and customer convenience.

With consumers always on the hunt for low airfares, cheap airline tickets and other perks or discounts for air travel, any enhancements that an airline can make to improve their efficiencies and the customer experience can be very valuable over time.

“Saab Sensis Aerobahn will help us provide better service for our customers by giving us real-time insight into our ground operations,” said US Airways’ Executive Vice President and Chief Operating Officer Robert Isom. “The bird’s-eye view of the airport surface helps our team reduce tarmac delays, ensure more on-time arrivals and departures and more effectively manage operations during inclement weather, which results in a better experience for our customers.”

According to the recent press release, Saab Sensis Aerobahn combines airside operational information, such as flight schedules, planned arrival and departure gates and passenger/bag connection information, with precise aircraft and vehicle surveillance and identification for a real-time, comprehensive view of surface operations.

“US Airways is deploying the latest features in our decade-long commitment to Aerobahn advancements, such as integrated workflow process tracking. For example, Aerobahn will automatically determine the number of flights on the airport surface waiting for clearance, and provide operational personnel with accurate information to evaluate and track gate holds, flight status and departure sequence in order to capture additional efficiencies,” said Ken Kaminski, vice president and general manager of Saab Sensis. “This further positions Aerobahn as the surface management system of choice for top airports, airlines and air navigation service providers charged with proactively managing operations on the surface for improved customer experience and operational cost savings.”