On the playstation blog Kazuo Hirai issues update and apology to sony PSN users
Users will need to install a firmware update on PS3 consoles and change their passwords as part of the new security measures in place by Sony. As an additional security measure, Sony is also offering customers free enrollment in identity theft protection programs where available.
Restoration is not complete is all areas yet, and is being turned on in phases, according to the company.
“Please note that these services will take a bit of time to be turned on and rolled out to the whole country,” wrote Patrick Seybold, Sony’s senior director of corporate communications and social media. “The process has begun and some states are being turned on now, so please be patient as we reach your city and state. It will take several hours to restore PSN throughout the entire country, so please keep checking back for the latest updates. In the meantime, now’s a great time to get your PS3’s firmware updated, which is required to get online.”
A map on the playstation blog will be updated as other areas are restored to service. Users can check the sony playstation blog to see when there area is back online.
Finally, in a whirlwind day for Sony’s beleaguered PSN, Sony Computer Entertainment CEO Kazuo Hirai offered a video statement announcing the restoration of PSN services that began with an apology to users for the outage (video below).
In a video statement, Sony Computer Entertainment CEO Kazuo Hirai said, “I wish we could have restored the network services faster, but these attacks were serious and sophisticated, and it simply took time to install and test the new security measures across our entire system.” Hirai also mentioned that a “welcome back package” would be forthcoming.
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